Beyond the Clock: Evaluating True Volunteer Impact

Description: Measuring volunteers by hours alone doesn’t capture the real difference that they make. This webinar shows how to shift from counting time to understanding outcomes, using tools and strategies that highlight meaningful impact. Walk away ready to track, communicate, and celebrate volunteer contributions in ways that truly matter.

Speaker 1: Renae Jones serves as the Certified Long-Term Care Ombudsman Resident’s Advocate Coordinator for the East Region. With seven years of professional experience, she provides oversight to ensure program compliance with contractual standards. Her work reflects a deep commitment to resident advocacy, service excellence, and empowering individuals within long term care facilities.

Speaker 2: Teresa Fives has 30 years' experience in long-term care and Assisted Living. Earlier in her career she worked as an CNA in long term care and went to night school and then worked in Long term care as a licensed practical nurse before returning to school to further her education Health Care Administration Long term Care BS. Achievements: employee of the year Director of Biofeedback Program while employed for Sunshine Rehabilitation. Medcare Technology promoted to Director of Southeast States for the company to open new business.  Fivestar Senior Living-Top 5 Executive Directors for Achieving the most revenue for the company. President of Senior Networking group for 5 years while employed at Fivestar Senior Living and Morningside Assisted Living.